At Zayden Refined, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help with our return and refund process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is damaged, defective, or incorrect.
  • You contact us within 48 hours of receiving the order.
  • The product is in its original condition with packaging, tags, and accessories intact.
  • The item has not been used, washed, or altered.

We do not accept returns for:

  • Products damaged due to misuse or negligence.
  • Items returned without original packaging.
  • Custom or personalized items.
  • Items requested for return after 48 hours of delivery.

3. Return Process

To initiate a return, please follow these steps:

  1. Email us at [email protected] with:
    • Order number
    • Reason for return
    • Photos of the product (if damaged or incorrect)
  2. Our team will review your request and respond within 1–2 business days.
  3. If approved, we will coordinate a return pickup or guide you through the next steps.

4. Refund Process

Since we only offer Cash on Delivery, refunds will be issued in the form of:

  • Refunds are processed within 7–10 business days after we receive and inspect the returned item.
  • We will notify you once your refund has been initiated.

Note: Shipping or return charges (if applicable) may be deducted from the refund.

5. Exchange Policy

At this time, we do not offer exchanges. If you wish to receive a different item, please return the original product (if eligible) and place a new order.

6. Contact Us

If you have any questions or concerns about your return or refund, feel free to reach out to us at:

📧 [email protected]